Case Studies
Designing Vessa: A Hospitality-Informed Conversational System
Translating hospitality philosophy into operational AI behaviour within WhatsApp and iMessage. Focused on contextual memory and service excellence.
Modular Persona Architecture for Conversational Systems
Engineering behaviourally distinct conversational AI agents through structured decomposition. Enables 81+ stable variants with predictable stability and compression resilience.
Case Study: B2B2C Market Validation Strategy
B2B2C market validation in regulated healthcare. Identified structural differentiation that enabled founders to prioritise D2C revenue with data-led confidence.
Subscription Retention & Save-Offer Negotiation Agent
Speculative conversational flow that intercepts cancellation intent and negotiates dynamic retention options using customer value and sentiment.
Mascot Character System for Always-On Fan Engagement
Turning underused sports mascot IP into an always-on fan interaction channel across app, arena, web, voice, and live media.